مرکز منطقه ای اطلاع رساني علوم و فناوري - Industry specific measurement of consumer satisfaction: experiences from the business travelling industry

Title of article :

Industry specific measurement of consumer satisfaction: experiences from the business travelling industry

Author/Authors :

Morten Heide، نويسنده , , Kjell Gr?nhaug، نويسنده , , Marit G. Engset، نويسنده ,

Issue Information :

ماهنامه با شماره پیاپی سال 1999

Pages :

From page :

201

To page :

213

Keywords :

Measurement , Customer satisfaction , Critical factor

Journal title :

International Journal of Project Management

Serial Year :

1999

Journal title :

International Journal of Project Management

Record number :

124775

Link To Document :