Title of article :
The aim of this paper is to discuss the future of the tourism and hotel industry in view of the forecasted social and economic changes during the 21st century. Tourism and the hotel industry will become one of the largest world industries. The globalizati
Author/Authors :
Anna S. Mattila، نويسنده , , Daniel J. Mount، نويسنده ,
Issue Information :
ماهنامه با شماره پیاپی سال 2003
Keywords :
Service recovery , Technology readiness , Customer service centers , Electronic complaints , Customer Satisfaction
Journal title :
International Journal of Project Management
Journal title :
International Journal of Project Management
