Title of article
The aim of this paper is to discuss the future of the tourism and hotel industry in view of the forecasted social and economic changes during the 21st century. Tourism and the hotel industry will become one of the largest world industries. The globalizati
Author/Authors
Anna S. Mattila، نويسنده , , Daniel J. Mount، نويسنده ,
Issue Information
ماهنامه با شماره پیاپی سال 2003
Pages
11
From page
135
To page
145
Keywords
Service recovery , Technology readiness , Customer service centers , Electronic complaints , Customer Satisfaction
Journal title
International Journal of Project Management
Serial Year
2003
Journal title
International Journal of Project Management
Record number
124900
Link To Document