Title of article
Service quality gap analysis toward customer loyalty: practical guidelines for casino hotels
Author/Authors
Shiang-Lih Chen McCain، نويسنده , , SooCheong (Shawn) Jang، نويسنده , , Clark Hu، نويسنده ,
Issue Information
ماهنامه با شماره پیاپی سال 2005
Pages
8
From page
465
To page
472
Keywords
Casino industry , Service Quality , Customer loyalty , Hard-core loyal customers , Potentialswitchers
Journal title
International Journal of Project Management
Serial Year
2005
Journal title
International Journal of Project Management
Record number
124988
Link To Document