Title of article :
Service quality gap analysis toward customer loyalty: practical guidelines for casino hotels
Author/Authors :
Shiang-Lih Chen McCain، نويسنده , , SooCheong (Shawn) Jang، نويسنده , , Clark Hu، نويسنده ,
Issue Information :
ماهنامه با شماره پیاپی سال 2005
Pages :
8
From page :
465
To page :
472
Keywords :
Casino industry , Service Quality , Customer loyalty , Hard-core loyal customers , Potentialswitchers
Journal title :
International Journal of Project Management
Serial Year :
2005
Journal title :
International Journal of Project Management
Record number :
124988
Link To Document :
https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=124988
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