مرکز منطقه ای اطلاع رساني علوم و فناوري - Customer complaints and organizational responses: the effects of complainants’ perceptions of justice on satisfaction and loyalty

Title of article :

Customer complaints and organizational responses: the effects of complainants’ perceptions of justice on satisfaction and loyalty

Author/Authors :

Osman M. Karatepe، نويسنده ,

Issue Information :

ماهنامه با شماره پیاپی سال 2006

Pages :

From page :

To page :

Keywords :

Distributive justice , Procedural justice , Complainant satisfaction , Interactional justice , Complainant loyalty , Northern Cyprus

Journal title :

International Journal of Project Management

Serial Year :

2006

Journal title :

International Journal of Project Management

Record number :

125002

Link To Document :