• Title of article

    Customer complaints and organizational responses: the effects of complainants’ perceptions of justice on satisfaction and loyalty

  • Author/Authors

    Osman M. Karatepe، نويسنده ,

  • Issue Information
    ماهنامه با شماره پیاپی سال 2006
  • Pages
    22
  • From page
    69
  • To page
    90
  • Keywords
    Distributive justice , Procedural justice , Complainant satisfaction , Interactional justice , Complainant loyalty , Northern Cyprus
  • Journal title
    International Journal of Project Management
  • Serial Year
    2006
  • Journal title
    International Journal of Project Management
  • Record number

    125002

    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=125002