Title of article :
Key attributes of internal service recovery strategies as perceived by frontline food service employees
Author/Authors :
oanne Jung-Eun Yoo، نويسنده , , Seo-Young Shin، نويسنده , , Il-Sun Yang، نويسنده ,
Issue Information :
ماهنامه با شماره پیاپی سال 2006
Pages :
14
From page :
496
To page :
509
Keywords :
Service recovery strategy , Internal service recovery , Frontline employee , Restaurant
Journal title :
International Journal of Project Management
Serial Year :
2006
Journal title :
International Journal of Project Management
Record number :
125029
Link To Document :
https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=125029
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