• Title of article

    Key attributes of internal service recovery strategies as perceived by frontline food service employees

  • Author/Authors

    oanne Jung-Eun Yoo، نويسنده , , Seo-Young Shin، نويسنده , , Il-Sun Yang، نويسنده ,

  • Issue Information
    ماهنامه با شماره پیاپی سال 2006
  • Pages
    14
  • From page
    496
  • To page
    509
  • Keywords
    Service recovery strategy , Internal service recovery , Frontline employee , Restaurant
  • Journal title
    International Journal of Project Management
  • Serial Year
    2006
  • Journal title
    International Journal of Project Management
  • Record number

    125029

    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=125029