Title of article :
The impact of information technology on hotel operations, service management and transaction costs: A conceptual framework for full-service hotel firms
Author/Authors :
Prakash K. Chathoth، نويسنده ,
Issue Information :
ماهنامه با شماره پیاپی سال 2007
Keywords :
Service management , Transaction costs , Firm profitability , Customerdelight , Customer satisfaction , Information technology
Journal title :
International Journal of Project Management
Journal title :
International Journal of Project Management
