مرکز منطقه ای اطلاع رساني علوم و فناوري - Role interpretation during service encounters: A critical review of modern approaches to service quality management

Title of article :

Role interpretation during service encounters: A critical review of modern approaches to service quality management

Author/Authors :

Michael Riley، نويسنده ,

Issue Information :

ماهنامه با شماره پیاپی سال 2007

Pages :

From page :

409

To page :

420

Keywords :

Service encounter , quality , Organisation culture , Normative control

Journal title :

International Journal of Project Management

Serial Year :

2007

Journal title :

International Journal of Project Management

Record number :

125075

Link To Document :