Title of article
Consumer attributions and behavioral responses to service failures in strategic airline alliance settings
Author/Authors
Karin Weber، نويسنده , , Beverley Sparks، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 2004
Pages
7
From page
361
To page
367
Keywords
Service failure , airline alliances , Consumer behavior , Customer attributions
Journal title
Journal of Air Transport Management
Serial Year
2004
Journal title
Journal of Air Transport Management
Record number
125628
Link To Document