مرکز منطقه ای اطلاع رساني علوم و فناوري - Consumer attributions and behavioral responses to service failures in strategic airline alliance settings

Title of article :

Consumer attributions and behavioral responses to service failures in strategic airline alliance settings

Author/Authors :

Karin Weber، نويسنده , , Beverley Sparks، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 2004

Pages :

From page :

361

To page :

367

Keywords :

Service failure , airline alliances , Consumer behavior , Customer attributions

Journal title :

Journal of Air Transport Management

Serial Year :

2004

Journal title :

Journal of Air Transport Management

Record number :

125628

Link To Document :