مرکز منطقه ای اطلاع رساني علوم و فناوري - Examining airline service quality from a process perspective

Title of article :

Examining airline service quality from a process perspective

Author/Authors :

Fang-Yuan Chen، نويسنده , , Yu-Hern Chang، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 2005

Pages :

From page :

To page :

Keywords :

Service Quality , Gap analysis , Importance–performance analysis

Journal title :

Journal of Air Transport Management

Serial Year :

2005

Journal title :

Journal of Air Transport Management

Record number :

125640

Link To Document :