Title of article
Examining airline service quality from a process perspective
Author/Authors
Fang-Yuan Chen، نويسنده , , Yu-Hern Chang، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 2005
Pages
9
From page
79
To page
87
Keywords
Service Quality , Gap analysis , Importance–performance analysis
Journal title
Journal of Air Transport Management
Serial Year
2005
Journal title
Journal of Air Transport Management
Record number
125640
Link To Document