مرکز منطقه ای اطلاع رساني علوم و فناوري - Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores

Title of article :

Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores

Author/Authors :

Fatma Pakdil، نويسنده , , ?zlem Ayd?n، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 2007

Pages :

From page :

229

To page :

237

Keywords :

Airline service quality , Weighted scores , Gap analysis , SERVQUAL

Journal title :

Journal of Air Transport Management

Serial Year :

2007

Journal title :

Journal of Air Transport Management

Record number :

125763

Link To Document :