• Title of article

    Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores

  • Author/Authors

    Fatma Pakdil، نويسنده , , ?zlem Ayd?n، نويسنده ,

  • Issue Information
    روزنامه با شماره پیاپی سال 2007
  • Pages
    9
  • From page
    229
  • To page
    237
  • Keywords
    Airline service quality , Weighted scores , Gap analysis , SERVQUAL
  • Journal title
    Journal of Air Transport Management
  • Serial Year
    2007
  • Journal title
    Journal of Air Transport Management
  • Record number

    125763

    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=125763