Evaluating Knowledge Management Tools on the Basis of Customization using Fuzzy Approach

Today’s world economy situation forces enterprise organizations toward more soft and flexible organization, management, and production processes. They need to explore the most suitable Knowledge Management (KM) tool not only to identify gaps and overlaps but also to maintain and support innovation cross organizations. In this study, a multiple-experts-multiple-criteria decision making model is developed in order to allow organizations to make the appropriate selection of KM tools that are the most likely to benefit their process innovation efforts. Also, the model aims to suggest conditions for the improvement of KM in different types of knowledge-based inter-organizational collaborations. The application of the model is demonstrated by an illustrative example.