Agents and suggestions in a Web-based dynamic workflow model

Two features of this dynamic workflow system make it suitable for the use of quasi-intelligent agents: (a) workflow processes need not be fully specified, and so can be non-prescriptive in approach, and (b) a job can be modified independently of the process of which it is an instance, and so some participants may have permissions to change its course. In the architecture that has been chosen for the research, web clients are used, and web agents generate suggestions based on analysis of the process itself, the current job, and the records of previous jobs.