Dynamic Knowledge Map: reusing expertsʹ tacit knowledge in the AEC industry

Much knowledge in the Architecture, Engineering and Construction (AEC) industry is experience-based and tacit. Nevertheless, the typical strategy for knowledge management is focused on computer-based approaches for capturing and disseminating explicit knowledge. AEC firms have been successful at collecting and storing explicit information in enterprise databases, but they are poor at knowledge retrieval and exchange. Consequently, AEC professionals find it difficult to reuse core expertsʹ knowledge for highly knowledge-intensive AEC activities. This situation calls for a method for disseminating tacit knowledge from expertsʹ brains to achieve higher quality AEC projects. imary purpose of this paper is to set a theoretical foundation for clarifying the contribution of expertsʹ tacit knowledge in the AEC industry. The secondary purpose is to describe the concept for prototype software, Dynamic Knowledge Map, that can assist in the reuse of expertsʹ tacit knowledge. Dynamic Knowledge Map is a Web-based knowledge navigator that searches for experts and facilitates communication with those experts by using internet technology. Higher performance levels theoretically can be achieved while accelerating the knowledge transfer processes. Future research will test the suitability of Dynamic Knowledge Map for tacit knowledge utilization in AEC organizations.