Understanding users’ behaviors regarding supply chain technology: Determinants impacting the adoption and implementation of RFID technology in South Korea

Radio Frequency Identification (RFID), once a niche technology, is rapidly gaining the attention of retailers as a key enabler in their supply chain. As RFID moves into the mainstream, it is poised to replace the standard barcode as the technology that identifies and tracks products throughout the supply chain. In an attempt to gain competitive advantages, some retailers have begun the transition to RFID while others have been reluctant to embrace it. This study investigates South Korean retailers to identify key organizational characteristics that positively drive the evaluation of RFID. Further, this study assesses the impact oneʹs evaluation has on the adoption and integration of RFID within their respective firm. Results from 278 adopting organizations show organizational needs (Ubiquity and Performance Gaps), perceived factors (Benefits and Cost Savings), and organizational readiness (Financial Resources and Technological Knowledge) have a significant influence on RFID Evaluation; and evaluation impacts its adoption, and integration.