مرکز منطقه ای اطلاع رساني علوم و فناوري - Fair process revisited: Differential effects of interactional and procedural justice in the presence of social comparison information

Title of article :

Fair process revisited: Differential effects of interactional and procedural justice in the presence of social comparison information

Author/Authors :

Thérèse (Tess) Collie، نويسنده , , Graham Bradley، نويسنده , , Beverley A. Sparks، نويسنده ,

Issue Information :

ماهنامه با شماره پیاپی سال 2002

Pages :

From page :

545

To page :

555

Keywords :

Fairness perceptions , Customer satisfaction , Service recovery , Justice theory

Journal title :

Journal of Experimental Social Psychology

Serial Year :

2002

Journal title :

Journal of Experimental Social Psychology

Record number :

148080

Link To Document :