مرکز منطقه ای اطلاع رساني علوم و فناوري - Perceived service quality and customer satisfaction in a store performance framework : An empirical study of Swedish grocery retailers

Title of article :

Perceived service quality and customer satisfaction in a store performance framework : An empirical study of Swedish grocery retailers

Author/Authors :

Anne M?gi، نويسنده , , Claes-Robert Julander، نويسنده ,

Issue Information :

دوماهنامه با شماره پیاپی سال 1996

Pages :

From page :

To page :

Keywords :

Perceived Service Quality , Labour productivity , overall store performance

Journal title :

Journal of Retailing and Consumer Services

Serial Year :

1996

Journal title :

Journal of Retailing and Consumer Services

Record number :

148523

Link To Document :