Title of article
Service quality: New directions in theory and practice : Ronald T Rust and Richard L Oliver (eds) Sage, Thousand Oaks, CA (1994) 289 pp $17.95 ISBN 0 8039 4920 0
Author/Authors
Bill Merrilees، نويسنده ,
Issue Information
دوماهنامه با شماره پیاپی سال 1996
Pages
3
From page
187
To page
189
Journal title
Journal of Retailing and Consumer Services
Serial Year
1996
Journal title
Journal of Retailing and Consumer Services
Record number
148545
Link To Document