• Title of article

    On the perceived dynamics of retail service quality

  • Author/Authors

    Ko de Ruyter، نويسنده , , Martin Wetzels، نويسنده ,

  • Issue Information
    دوماهنامه با شماره پیاپی سال 1997
  • Pages
    6
  • From page
    83
  • To page
    88
  • Keywords
    Relationship marketing , Service Quality , Dynamics
  • Journal title
    Journal of Retailing and Consumer Services
  • Serial Year
    1997
  • Journal title
    Journal of Retailing and Consumer Services
  • Record number

    148570

    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=148570