مرکز منطقه ای اطلاع رساني علوم و فناوري - On the perceived dynamics of retail service quality

Title of article :

On the perceived dynamics of retail service quality

Author/Authors :

Ko de Ruyter، نويسنده , , Martin Wetzels، نويسنده ,

Issue Information :

دوماهنامه با شماره پیاپی سال 1997

Pages :

From page :

To page :

Keywords :

Relationship marketing , Service Quality , Dynamics

Journal title :

Journal of Retailing and Consumer Services

Serial Year :

1997

Journal title :

Journal of Retailing and Consumer Services

Record number :

148570

Link To Document :