• Title of article

    Do warranties influence perceptions of service quality? : A study of the automobile repair and service industry

  • Author/Authors

    Syed Saad Andaleeb، نويسنده , , Amiya K. Basu، نويسنده ,

  • Issue Information
    دوماهنامه با شماره پیاپی سال 1998
  • Pages
    5
  • From page
    87
  • To page
    91
  • Keywords
    service quality evaluation , Customer satisfaction , SERVQUAL
  • Journal title
    Journal of Retailing and Consumer Services
  • Serial Year
    1998
  • Journal title
    Journal of Retailing and Consumer Services
  • Record number

    148626

    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=148626