Title of article :
Frequency of negative critical incidents and satisfaction with public transport services. I
Author/Authors :
Margareta Friman، نويسنده , , Bo Edvardsson، نويسنده , , Tommy G?rling، نويسنده ,
Issue Information :
دوماهنامه با شماره پیاپی سال 2001
Pages :
10
From page :
95
To page :
104
Keywords :
critical incidents , Satisfaction , Public transport service
Journal title :
Journal of Retailing and Consumer Services
Serial Year :
2001
Journal title :
Journal of Retailing and Consumer Services
Record number :
148700
Link To Document :
https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=148700
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