Title of article :
Frequency of negative critical incidents and satisfaction with public transport services. II
Author/Authors :
Margareta Friman، نويسنده , , Tommy G?rling، نويسنده ,
Issue Information :
دوماهنامه با شماره پیاپی سال 2001
Keywords :
critical incidents , Satisfaction , Public transport service
Journal title :
Journal of Retailing and Consumer Services
Journal title :
Journal of Retailing and Consumer Services
