Title of article :
The validation of the generic service quality dimensions: an alternative approach
Author/Authors :
Yuksel Ekinci، نويسنده ,
Issue Information :
دوماهنامه با شماره پیاپی سال 2001
Keywords :
Service Quality , Guttman scaling , Realiability , Q-sort test , validity
Journal title :
Journal of Retailing and Consumer Services
Journal title :
Journal of Retailing and Consumer Services
