مرکز منطقه ای اطلاع رساني علوم و فناوري - Customer Service in UK call centres: : organisational perspectives and employee perceptions

Title of article :

Customer Service in UK call centres: : organisational perspectives and employee perceptions

Author/Authors :

Gavin Brown، نويسنده , , Gillian Maxwell، نويسنده ,

Issue Information :

دوماهنامه با شماره پیاپی سال 2002

Pages :

From page :

309

To page :

316

Keywords :

HRM , UK call centres , Customer service

Journal title :

Journal of Retailing and Consumer Services

Serial Year :

2002

Journal title :

Journal of Retailing and Consumer Services

Record number :

148760

Link To Document :