Title of article
The role of pure and quasi-moderators in services: an empirical investigation of ongoing customer–service-provider relationships
Author/Authors
Neeru Sharma، نويسنده ,
Issue Information
دوماهنامه با شماره پیاپی سال 2003
Pages
10
From page
253
To page
262
Keywords
Trust , Alternative attractiveness , Service satisfaction , Relationshipcommitm ent , Switching cost
Journal title
Journal of Retailing and Consumer Services
Serial Year
2003
Journal title
Journal of Retailing and Consumer Services
Record number
148789
Link To Document