مرکز منطقه ای اطلاع رساني علوم و فناوري - The service quality–loyalty relationship in retail services: does commitment matter?

Title of article :

The service quality–loyalty relationship in retail services: does commitment matter?

Author/Authors :

Gordon Fullerton، نويسنده ,

Issue Information :

دوماهنامه با شماره پیاپی سال 2005

Pages :

From page :

To page :

111

Keywords :

Retail relationships , Customer commitment , Service Quality

Journal title :

Journal of Retailing and Consumer Services

Serial Year :

2005

Journal title :

Journal of Retailing and Consumer Services

Record number :

148841

Link To Document :