Title of article :
Measuring service quality of banks: Scale development and validation
Author/Authors :
Osman M. Karatepe، نويسنده , , Ugur Yavas، نويسنده , , Emin Babakus، نويسنده ,
Issue Information :
دوماهنامه با شماره پیاپی سال 2005
Keywords :
Banking , Service Quality , Scale development , Northern Cyprus
Journal title :
Journal of Retailing and Consumer Services
Journal title :
Journal of Retailing and Consumer Services
