مرکز منطقه ای اطلاع رساني علوم و فناوري - Technology readiness and the evaluation and adoption of self-service technologies

Title of article :

Technology readiness and the evaluation and adoption of self-service technologies

Author/Authors :

Veronica Liljander، نويسنده , , Filippa Gillberg، نويسنده , , Johanna Gummerus، نويسنده , , Allard van Riel، نويسنده ,

Issue Information :

دوماهنامه با شماره پیاپی سال 2006

Pages :

From page :

177

To page :

191

Keywords :

Technology readiness , Self-service technology , adoption , Satisfaction , E-service quality , Airline check-in , Loyalty

Journal title :

Journal of Retailing and Consumer Services

Serial Year :

2006

Journal title :

Journal of Retailing and Consumer Services

Record number :

148882

Link To Document :