مرکز منطقه ای اطلاع رساني علوم و فناوري - The role of employee effort in satisfaction with service transactions

Title of article :

The role of employee effort in satisfaction with service transactions

Author/Authors :

Lois A. Mohr، نويسنده , , Mary Jo Bitner، نويسنده ,

Issue Information :

ماهنامه با شماره پیاپی سال 1995

Pages :

From page :

239

To page :

252

Journal title :

Journal of Business Research

Serial Year :

1995

Journal title :

Journal of Business Research

Record number :

154078

Link To Document :