Title of article
Comparing objective service failures and subjective complaints : An investigation of domino and halo effects
Author/Authors
Diane Halstead، نويسنده , , Edward A. Morash، نويسنده , , John Ozment، نويسنده ,
Issue Information
ماهنامه با شماره پیاپی سال 1996
Pages
9
From page
107
To page
115
Journal title
Journal of Business Research
Serial Year
1996
Journal title
Journal of Business Research
Record number
154153
Link To Document