Title of article :
Comparing objective service failures and subjective complaints : An investigation of domino and halo effects
Author/Authors :
Diane Halstead، نويسنده , , Edward A. Morash، نويسنده , , John Ozment، نويسنده ,
Issue Information :
ماهنامه با شماره پیاپی سال 1996
Pages :
9
From page :
107
To page :
115
Journal title :
Journal of Business Research
Serial Year :
1996
Journal title :
Journal of Business Research
Record number :
154153
Link To Document :
https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=154153
