مرکز منطقه ای اطلاع رساني علوم و فناوري - Impact of Participative Service Relationships on Quality, Satisfaction and Retention: An Exploratory Study

Title of article :

Impact of Participative Service Relationships on Quality, Satisfaction and Retention: An Exploratory Study

Author/Authors :

Christine T. Ennew، نويسنده , , Martin R. Binks، نويسنده ,

Issue Information :

ماهنامه با شماره پیاپی سال 1999

Pages :

From page :

121

To page :

132

Journal title :

Journal of Business Research

Serial Year :

1999

Journal title :

Journal of Business Research

Record number :

154383

Link To Document :