مرکز منطقه ای اطلاع رساني علوم و فناوري - Service recoveryʹs influence on consumer satisfaction, positive word-of-mouth, and purchase intentions

Title of article :

Service recoveryʹs influence on consumer satisfaction, positive word-of-mouth, and purchase intentions

Author/Authors :

James G. Maxham III، نويسنده ,

Issue Information :

ماهنامه با شماره پیاپی سال 2001

Pages :

From page :

To page :

Keywords :

Consumer satisfaction , Positive word-of-mouth , Purchase intentions

Journal title :

Journal of Business Research

Serial Year :

2001

Journal title :

Journal of Business Research

Record number :

154573

Link To Document :