• Title of article

    Service recoveryʹs influence on consumer satisfaction, positive word-of-mouth, and purchase intentions

  • Author/Authors

    James G. Maxham III، نويسنده ,

  • Issue Information
    ماهنامه با شماره پیاپی سال 2001
  • Pages
    14
  • From page
    11
  • To page
    24
  • Keywords
    Consumer satisfaction , Positive word-of-mouth , Purchase intentions
  • Journal title
    Journal of Business Research
  • Serial Year
    2001
  • Journal title
    Journal of Business Research
  • Record number

    154573

    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=154573