Title of article :
Justice strategy options for increased customer satisfaction in a services recovery setting
Author/Authors :
Beverley A. Sparks، نويسنده , , Janet R. McColl-Kennedy، نويسنده ,
Issue Information :
ماهنامه با شماره پیاپی سال 2001
Keywords :
Customer Satisfaction , Services recovery setting , Justice
Journal title :
Journal of Business Research
Journal title :
Journal of Business Research
