• Title of article

    A content analysis of outcomes and responsibilities for consumer complaints to third-party organizations

  • Author/Authors

    Debbie Thorne McAlister، نويسنده , , Robert C. Erffmeyer، نويسنده ,

  • Issue Information
    ماهنامه با شماره پیاپی سال 2003
  • Pages
    11
  • From page
    341
  • To page
    351
  • Keywords
    Consumer , Complaint behavior , Insurance industry , Marketing Strategy , sales
  • Journal title
    Journal of Business Research
  • Serial Year
    2003
  • Journal title
    Journal of Business Research
  • Record number

    154737

    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=154737