Title of article
Organizational citizenship behaviors and service quality as external effectiveness of contact employees
Author/Authors
Mahn Hee Yoon، نويسنده , , Jaebeom Suh، نويسنده ,
Issue Information
ماهنامه با شماره پیاپی سال 2003
Pages
15
From page
597
To page
611
Keywords
Service Quality , Organizational Citizenship Behavior , Contact employee
Journal title
Journal of Business Research
Serial Year
2003
Journal title
Journal of Business Research
Record number
154762
Link To Document