Title of article
Is “service with a smile” enough? Authenticity of positive displays during service encounters
Author/Authors
Alicia A. Grandey، نويسنده , , Glenda M. Fisk، نويسنده , , Anna S. Mattila، نويسنده , , Karen J. Jansen، نويسنده , , Lori A. Sideman، نويسنده ,
Issue Information
دوماهنامه با شماره پیاپی سال 2005
Pages
18
From page
38
To page
55
Keywords
authenticity , Duchenne smile , Emotion , Customer satisfaction , Extra-role performance , Positive displays , Customer service , Emotional labor , Display rules
Journal title
Organizational Behavior and Human Decision Processes
Serial Year
2005
Journal title
Organizational Behavior and Human Decision Processes
Record number
157993
Link To Document