Identification and Ranking of Key Success Factors in Knowledge Management Using Fuzzy Analytical Hierarchy Process (FAHP) (Case Study: Supervisor of Saderat Bank of Golestan Province)

The present study aims at identifying and ranking the effective factors on successful establishment of knowledge based systems in Saderat bank of Golestan province. Decision making team includes directors, deputies and experts in supervision of Saderat Bank of Golestan province. The main identified factors include open corporate culture, leadership and top management commitment, employee involvement, systemic thinking and information systems infrastructure. Furthermore, Fuzzy AHP model and algorithm, developed by Mikhaylov, were used for ranking the identified factors that provide advantages such as compatibility index, presenting weight vectors usable with incomplete matrices. At the end, some recommendations are proposed based on research findings for successful deployment of knowledge management in Saderat Bank of Golestan province.