Improving the Health Care Systems Performance by Simulation Optimization

Studying and improving health care services levels are considered as an essential issue in urban management systems and also crisis management. In such areas, detecting effective factors, managing the relationships, control of costs, defining and planning for health care services resources are significance. In current paper, by analyzing the patients’ behavior in one hospital unit, development and optimization of the mentioned unit’s performance and defining the optimum resources have been studied. In order to modeling of the study, simulation software ExtendSim has been used. By implementing the outcome of the study and optimization of the hospital resources, waiting time for the patients could be reduced significantly, and also the related costs can be controlled properly.