Author/Authors :
WHITLEY-HUNTER، BRANDI L نويسنده Masters in health administration, University of La Verne, La Verne, United States ,
Abstract :
Introduction: Emotional intelligence (EI) is considered a critical component
of a nurse’s characteristic trait which is known as a significant predictor of a
person’s job performance and life success. Transactional Analysis (TA) plays a
fundamental role in nurse-patient communication and managing emotions
during difficult dialect with patients. The aim of this review is to discuss the
framework of EI and TA, and how the combined theories can be utilized to
further educate nurses and enhance the patient’s experience. Exploring the idea
of combining EI, TA, and other theories and adding these addendums to the
nursing curriculum may advance the empathy and communication skills of
nursing students.
Methods: The method used in this review is a literature search using databases,
such as Medline, EBSCO, and Google Scholar, etc. to form a critical discussion
of this area. Key words such as emotional intelligence, transactional analysis,
nursing curriculum, and relating theoretical models were used to identify
applicable documents. Four studies involving EI and TA were sampled. A
combination of data collection tools, such as lecture series and intervention
programs, were used to authenticate the results. Other instruments used were
ego state questionnaires, empathy, and five point Likert scales. No study design
or type of literature was excluded in healthcare to substantiate the application
of EI and TA into the nursing curriculum.
Results: Sixteen nurses attended a six-week psycho-education program using
communication and empathy scales, and patient satisfaction surveys to
improve their empathetic and communication skills. The result of the mean
communication score (177.8±20) increased to (198.8±15) after training
(p=0.001). The empathy score increased from 25.7±7 to 32.6±6 (p=0.001).
The overall result reflects that training can improve emergency nurse’s
communication and empathy skills.
Conclusion: The data suggests there are under-researched theories with
futuristic topics that have value to the nursing community. Suitable evaluation
of these theories is vital to nursing education. Implementation and training
for nursing students and existing nurses may help shift the culture of
medical education ahead by creating a more educated and empathetic work
environment.
