Customer-focused Technology and Performance in Small and Large Banks

Johannes Liebach Lüneborg، نويسنده , , J?rn Flohr Nielsen، نويسنده ,

روزنامه با شماره پیاپی سال 2003

12

258

269

Internet-banking , Market orientation , Relationship marketing , technology , Performance , Customer-relationship management , Resource-based view

European Management Journal

2003

European Management Journal

187903