Title of article
Self-service Revisited:: How to Balance High-tech and High-touch in Customer Relationships
Author/Authors
Harald Salomann، نويسنده , , Malte Dous، نويسنده , , Lutz Kolbe، نويسنده , , Walter Brenner، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 2007
Pages
10
From page
310
To page
319
Keywords
Competitive disadvantage , Resourcebasedview , Valuable resource identification , Value
Journal title
European Management Journal
Serial Year
2007
Journal title
European Management Journal
Record number
188141
Link To Document