مرکز منطقه ای اطلاع رساني علوم و فناوري - Self-service Revisited:: How to Balance High-tech and High-touch in Customer Relationships

Title of article :

Self-service Revisited:: How to Balance High-tech and High-touch in Customer Relationships

Author/Authors :

Harald Salomann، نويسنده , , Malte Dous، نويسنده , , Lutz Kolbe، نويسنده , , Walter Brenner، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 2007

Pages :

From page :

310

To page :

319

Keywords :

Competitive disadvantage , Resourcebasedview , Valuable resource identification , Value

Journal title :

European Management Journal

Serial Year :

2007

Journal title :

European Management Journal

Record number :

188141

Link To Document :