Title of article :
A framework for strategic service management
Author/Authors :
Deborah L. Kellogg، نويسنده , , Winter Nie، نويسنده ,
Issue Information :
روزنامه با شماره پیاپی سال 1995
Keywords :
service operations , strategy , Service process , Service package
Journal title :
Journal of Operations Management
Journal title :
Journal of Operations Management