Title of article
Linking the customer contact model to service quality
Author/Authors
Andreas C. Soteriou، نويسنده , , Richard B. Chase، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 1998
Pages
14
From page
495
To page
508
Keywords
Service Quality , service operations , Customer contact
Journal title
Journal of Operations Management
Serial Year
1998
Journal title
Journal of Operations Management
Record number
190151
Link To Document