مرکز منطقه ای اطلاع رساني علوم و فناوري - Linking the customer contact model to service quality

Title of article :

Linking the customer contact model to service quality

Author/Authors :

Andreas C. Soteriou، نويسنده , , Richard B. Chase، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 1998

Pages :

From page :

495

To page :

508

Keywords :

Service Quality , service operations , Customer contact

Journal title :

Journal of Operations Management

Serial Year :

1998

Journal title :

Journal of Operations Management

Record number :

190151

Link To Document :