Title of article

Service quality: a tutorial

Author/Authors

Jean Harvey، نويسنده ,

Issue Information

روزنامه با شماره پیاپی سال 1998

Pages

15

From page

583

To page

597

Keywords

Service , Performance quality , Aspects of quality

Journal title

Journal of Operations Management

Serial Year

1998

Journal title

Journal of Operations Management

Record number

190170