Title of article
Service recovery: a framework and empirical investigation
Author/Authors
Janis L. Miller، نويسنده , , Christopher W. Craighead، نويسنده , , Kirk R. Karwan، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 2000
Pages
14
From page
387
To page
400
Keywords
empirical research , Service Operations
Journal title
Journal of Operations Management
Serial Year
2000
Journal title
Journal of Operations Management
Record number
190288
Link To Document