مرکز منطقه ای اطلاع رساني علوم و فناوري - Revisiting customer participation in service encounters: does culture matter?

Title of article :

Revisiting customer participation in service encounters: does culture matter?

Author/Authors :

William E. Youngdahl، نويسنده , , Deborah L. Kellogg، نويسنده , , Winter Nie، نويسنده , , David E. Bowen، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 2003

Pages :

From page :

109

To page :

120

Keywords :

culture , Effort , Participation , Service , Satisfaction

Journal title :

Journal of Operations Management

Serial Year :

2003

Journal title :

Journal of Operations Management

Record number :

190504

Link To Document :