• Title of article

    New measurement scales for evaluating perceptions of the technology-mediated customer service experience

  • Author/Authors

    Craig M. Froehle، نويسنده , , Aleda V. Roth، نويسنده ,

  • Issue Information
    روزنامه با شماره پیاپی سال 2004
  • Pages
    21
  • From page
    1
  • To page
    21
  • Keywords
    Measurement and methodology , service operations , technology , Empirical research
  • Journal title
    Journal of Operations Management
  • Serial Year
    2004
  • Journal title
    Journal of Operations Management
  • Record number

    190566

    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=190566