Title of article
Integrating service design principles and information technology to improve delivery and productivity in public sector operations: The case of the South Carolina DMV
Author/Authors
Kirk R. Karwan، نويسنده , , Robert E. Markland، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 2006
Pages
16
From page
347
To page
362
Keywords
Service design , Public sector operations , Case study , Information Technology
Journal title
Journal of Operations Management
Serial Year
2006
Journal title
Journal of Operations Management
Record number
190725
Link To Document