مرکز منطقه ای اطلاع رساني علوم و فناوري - Integrating service design principles and information technology to improve delivery and productivity in public sector operations: The case of the South Carolina DMV

Title of article :

Integrating service design principles and information technology to improve delivery and productivity in public sector operations: The case of the South Carolina DMV

Author/Authors :

Kirk R. Karwan، نويسنده , , Robert E. Markland، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 2006

Pages :

From page :

347

To page :

362

Keywords :

Service design , Public sector operations , Case study , Information Technology

Journal title :

Journal of Operations Management

Serial Year :

2006

Journal title :

Journal of Operations Management

Record number :

190725

Link To Document :

https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=190725