Title of article :
Service Guarantee Strength: The key to service quality
Author/Authors :
Julie M. Hays، نويسنده , , Arthur V. Hill، نويسنده ,
Issue Information :
روزنامه با شماره پیاپی سال 2006
Keywords :
empirical research , Human resources/OM interface , quality , Service Operations
Journal title :
Journal of Operations Management
Journal title :
Journal of Operations Management
