Title of article
Service Guarantee Strength: The key to service quality
Author/Authors
Julie M. Hays، نويسنده , , Arthur V. Hill، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 2006
Pages
12
From page
753
To page
764
Keywords
empirical research , Human resources/OM interface , quality , Service Operations
Journal title
Journal of Operations Management
Serial Year
2006
Journal title
Journal of Operations Management
Record number
190774
Link To Document