مرکز منطقه ای اطلاع رساني علوم و فناوري - Archeological benchmarking: Fred Harvey and the service profit chain, Circa 1876

Title of article :

Archeological benchmarking: Fred Harvey and the service profit chain, Circa 1876

Author/Authors :

Karen A. Brown، نويسنده , , Nancy Lea Hyer، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 2007

Pages :

From page :

284

To page :

299

Keywords :

Service profit chain , Harvey , Archeological benchmarking

Journal title :

Journal of Operations Management

Serial Year :

2007

Journal title :

Journal of Operations Management

Record number :

190827

Link To Document :