Title of article
Process drivers of e-service quality: Analysis of data from an online rating site
Author/Authors
Gregory R. Heim، نويسنده , , Joy M. Field، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 2007
Pages
23
From page
962
To page
984
Keywords
service operations , E-commerce , regression analysis , process design
Journal title
Journal of Operations Management
Serial Year
2007
Journal title
Journal of Operations Management
Record number
190909
Link To Document