Title of article :
Process drivers of e-service quality: Analysis of data from an online rating site
Author/Authors :
Gregory R. Heim، نويسنده , , Joy M. Field، نويسنده ,
Issue Information :
روزنامه با شماره پیاپی سال 2007
Keywords :
service operations , E-commerce , regression analysis , process design
Journal title :
Journal of Operations Management
Journal title :
Journal of Operations Management
